Frequently Asked Questions

• Category: Delivery
  Q: How do I return goods?

  A: Once delivered and signed for, we can't take goods back unless they are faulty. In this case, your internal account handler will raise an RMA (Returns) document which will enable a member of our delivery team to collect the specified goods as agreed. Drivers cannot collect goods without an RMA. Goods will be inspected by our QA team and they will keep you updated as to their findings.

  Q: What happens during delivery?

  A: Please check the goods carefully against the paperwork provided. If there any discrepancies, please ask the  driver to record it on the paperwork and sign both copies of the document.

  Q: How is my order tracked?

  A: Our fleet of modern multi-temperature vehicles are all fitted with tracking devices so we know where your delivery is at all times.

  Q: What is MX Foods' delivery process?

  A: Our professional delivery team will deliver goods to your nominated delivery point, but must follow health and safety procedures. They can, on request,  provide you with a temperature print from the vehicle for your statutory compliance obligations.

  Q: Which day(s) will MX Foods deliver to my site?

  A: Once you have a live trade account, we will allocate one or more nominated delivery days for you and will confirm the latest time orders can be placed to ensure a delivery for the requested day.

• Category: Menu Planning
  Q: How can MX Foods support my business?

  A: We can support your business with suggestions and advice on all aspects of menu and recipe design.
• Category: Quality Assurance
  Q: How is stock handled?

  A: All stock is date controlled using FEFO (first-expiry, first-out). We have full product recall systems available to ensure we can protect you in the event of any food safety issues.

  Q: Are MX Foods' products temperature controlled?

  A: All temperature controlled products are monitored at all times both on site and in our vehicles and electronic records held.

  Q: How does MX Foods assure food safety and quality?

  A: We have a Quality Assurance Department to ensure that all goods are compliant with the latest Food Safety and Labelling regulations. They can provide detailed specifications including allergenic, dietary and nutritional information upon request.
• Category: Financial
  Q: How do I contact the accounts department?

  A: Our telesales team can connect you to the accounts department, or you can call directly on 0118 9309032 or email accounts@jvfoods.co.uk

  Q: How do I pay?

  A: Dependent on your account type, we accept, bank transfers & credit card (additional handling fee will be charged) or debit card (no fee) payments (9am to 5pm Mon-Fri).

  Q: What credit terms are available?

  A: Subject to status, delivery method and preference we provide Pro-Forma or Credit terms.

  Q: How do I open a trade account?

  A: Please e-mail sales@mxfoods.co.uk
• Category: Opening Hours
  Q: What are MX Foods' opening hours?

  A: Our Sales and Admin team are available Monday to Friday 9am to 5pm.